Add response to a service request

URL

POST https://{api-url}/api/v2/tenants/{tenantId}/serviceRequests/{serviceRequestId}/responses

Sample URLs

https://{api-url}/api/v2/tenants/client_1000/serviceRequests/SRQ0000001113/responses

Parameters

Field	Data Type	Description
description	String	Short summary describing the response.
tags	String	(Optional) Labels attached to the response.
attachments	Object	(Optional) Attachments for the particular response.
internal	Boolean	(Optional) Represents the visibility of the response: Setting internal=true represents visibility of response within the organization Setting internal=false represents visibility of response to all users
creator	Object	(Optional) If internal=true, creator is mandatory. Provide: id Example: USR0000002095 loginName

Note

For attachments, files must be converted to bytes stream with base64-encoding.
The default creator (OpsRamp API User) can send id and loginName to change the default.
Based on the setting Make default submission status of a pending request as open, the status of the Pending request will change to Open.
A file attachment is limited to 50MB.
Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).

Sample request

{
	"description": "Service Request Attachment",
	"internal": "false",
	"tags": "API, Service",
	"creator": {
		"id": "USR0000002146",
		"loginName": "FSSL-API-Lab-User-1"
	},
	"attachments": [{
			"name": "file-1.txt",
			"file": "U2FtcGxlIFRleHQgZmlsZS0gdGVzdGluZyB3aXRoIGF0dGFjaG1lbnQ="
		},
		{
			"name": "file-2.txt",
			"file": "U2FtcGxlIFRleHQgZmlsZS0gdGVzdGluZyB3aXRoIGF0dGFjaG1lbnQ="
		}
	]
}

Sample response

{
	"creator": {
		"id": "USR0000002146",
		"loginName": "FSSL-API-Lab-User-1",
		"lastName": "API-Lab",
		"firstName": "FSSL",
		"email": "fssl.user@gmail.com"
	},
	"createdDate": "2016-03-29T11:57:45+0000",
	"attachments": [{
			"id": 104,
			"name": "file-1.txt",
			"createdDate": "2016-03-29T11:57:45+0000",
			"contentURL": "https://{api-url}/api/v2/tenants/client_7/serviceRequests/SRQ0000001113/responses/1907/resources/104"
		},
		{
			"id": 105,
			"name": "file-2.txt",
			"createdDate": "2016-03-29T11:57:45+0000",
			"contentURL": "https://{api-url}/api/v2/tenants/client_7/serviceRequests/SRQ0000001113/responses/1907/resources/105"
		}
	],
	"hasAttachments": true,
	"tags": "API,Service",
	"internal": "false",
	"description": "Service Request Attachment"
}