Get status change reasons

URL

GET https://{api-url}/api/v2/tenants/{tenantId}/{ticketType}/statusReasons

Sample URLs

These are the supported ticket types and sample URLs:

The enabled: true/false field helps to identify the status change reason is enabled.

Status code

200 OK

Sample response

[{
		"id": "17",
		"module": "INCIDENT",
		"status": "On Hold",
		"enabled": "true",
		"statusReasons": [{
			"id": "9",
			"name": "change open to on hold"
		}]
	},
	{
		"id": "18",
		"module": "INCIDENT",
		"status": "Resolved",
		"enabled": "true",
		"statusReasons": [{
				"id": "3",
				"name": "Reason for Resolved status"
			},
			{
				"id": "6",
				"name": "resolved reason 2"
			}
		]
	},
	{
		"id": "19",
		"module": "INCIDENT",
		"status": "Closed",
		"enabled": "true",
		"statusReasons": [{
				"id": "4",
				"name": "closed reason 2"
			},
			{
				"id": "1",
				"name": "Closing Ticket Reason"
			}
		]
	},
	{
		"id": "41",
		"module": "INCIDENT",
		"status": "Open",
		"enabled": "true",
		"statusReasons": [{
			"id": "10",
			"name": "open incident reason"
		}]
	},
	{
		"id": "42",
		"module": "INCIDENT",
		"status": "Pending",
		"enabled": "false"
	}
]