URL

POST https://{api-url}/api/v2/tenants/{tenantId}/incidents/reverseMapping

Sample URLs

To create (or update) partner-level reverse mapping:

https://{api-url}/api/v2/tenants/msp_3/incidents/reverseMapping

To create (or update) client-level reverse mapping:

https://{api-url}/api/v2/tenants/client_32/incidents/reverseMapping

Priority assigned to previously created incidents do not change with new priority mappings.

Sample request

[{
		"priority": "Very Low",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Test servers not accessible",
			"description": "Servers for demo purpose are not accessible"
		},
		"urgency": {
			"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
			"name": "5 days",
			"description": "Test servers of the Trial project are down"
		}
	}, {
		"priority": "Low",
		"businessImpact": {
			"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
			"name": "Unable to generate Incident logs",
			"description": "Require Incident logs for ABC client"
		},
		"urgency": {
			"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
			"name": "Medium",
			"description": "Require Incident logs of ABC client"
		}
	},
	{
		"priority": "Normal",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Windows devices audit",
			"description": "Monthly audit on Windows devices"
		},
		"urgency": {
			"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
			"name": "3 days",
			"description": "Install antivirus updates"
		}
	}, {
		"priority": "High",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Database slowdown",
			"description": "Issue with database in East Zone"
		},
		"urgency": {
			"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
			"name": "2 hours",
			"description": "High load of transactional data"
		}
	}, {
		"priority": "Urgent",
		"businessImpact": {
			"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
			"name": "Email server down",
			"description": "Email server down from 30 minutes"
		},
		"urgency": {
			"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
			"name": "1 hour",
			"description": "Email servers down"
		}
	}
]

Sample response

[{
		"priority": "Very Low",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Test servers not accessible",
			"description": "Servers for demo purpose are not accessible"
		},
		"urgency": {
			"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
			"name": "5 days",
			"description": "Test servers of the Trial project are down"
		}
	}, {
		"priority": "Low",
		"businessImpact": {
			"uniqueId": "SIMPACT-e11ed2b9-8196-4ee5-93e2-3a78a1d31fb9",
			"name": "Unable to generate Incident logs",
			"description": "Require Incident logs for ABC client"
		},
		"urgency": {
			"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
			"name": "Medium",
			"description": "Require Incident logs of ABC client"
		}
	},
	{
		"priority": "Normal",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Windows devices audit",
			"description": "Monthly audit on Windows devices"
		},
		"urgency": {
			"uniqueId": "SURG-67154b42-0437-47a7-8fa0-0a63144c7bdd",
			"name": "3 days",
			"description": "Install antivirus updates"
		}
	}, {
		"priority": "High",
		"businessImpact": {
			"uniqueId": "SIMPACT-e994c246-7e8c-49b4-ad3d-c7d1028e2f4f",
			"name": "Database slowdown",
			"description": "Issue with database in East Zone"
		},
		"urgency": {
			"uniqueId": "SURG-77a42eb4-52d5-47c1-ab7f-2e084eaac23d",
			"name": "2 hours",
			"description": "High load of transactional data"
		}
	}, {
		"priority": "Urgent",
		"businessImpact": {
			"uniqueId": "SIMPACT-0f8a87fb-e187-423a-9ff0-743dbcf1ca2b",
			"name": "Email server down",
			"description": "Email server down from 30 minutes"
		},
		"urgency": {
			"uniqueId": "SURG-59b56741-21f8-4854-9306-b64d3cf93deb",
			"name": "1 hour",
			"description": "Email servers down"
		}
	}
]