URL
GET https://{api-url}/api/v2/tenants/{tenantId}/incidents/{incidentId}Sample URLs
https://{api-url}/api/v2/tenants/client_1000/incidents/INC0000001114Date format is yyyy-MM-ddTHH:mm:ssZ (GMT).
Sample response
{
"id": "INC0000001114",
"subject": "Issue with LAN in West-CA office",
"description": "Network appears to be down. Unable to access internet and key applications.",
"status": "Resolved",
"oldStatus": "Open",
"priority": "High",
"oldPriority": "Low",
"requester": {
"loginName": "john.smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@gmail.com"
},
"assignedUser": {
"id": "USR0000000014",
"loginName": "brocadeLab@organization.com",
"lastName": "Lab",
"firstName": "Brocade",
"email": "brocadeLab@gmail.com"
},
"assigneeGroup": {
"id": 5,
"name": "Brocade Inc Users",
"description": "Brocade Partner Users"
},
"resources": [{
"id": "481af404-33a6-4d61-af77-c483ca6641fa",
"name": "VMtest",
"type": "VMWAREHOST",
"metaData": {},
"resourceType": "VMWAREHOST",
"hostName": "VMtest",
"resourceName": "",
"aliasName": ""
},
{
"id": "402c0d1a-bb31-4f02-b214-39433d23b922",
"name": "CREDtest",
"type": "Android",
"metaData": {},
"resourceType": "Android",
"hostName": "CREDtest",
"resourceName": "",
"aliasName": ""
},
{
"id": "61fec02a-4370-4dfb-be4d-1bb9fe3e05aa",
"name": "TestHost",
"type": "Desktop",
"metaData": {},
"resourceType": "Desktop",
"hostName": "TestHost",
"resourceName": "TestResource",
"aliasName": "TestAlias"
}
],
"extTicketId": "000042526342",
"customFields": [{
"id": "UDF0000003808",
"classCode": "INCIDENT",
"displayLabel": "text field",
"name": "text_field_3808",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "All partners",
"value": "available",
"defaultValue": ""
}, {
"id": "UDF0000003810",
"classCode": "INCIDENT",
"displayLabel": "numeric",
"name": "numeric_3810",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "Testing numeric",
"value": "120",
"defaultValue": ""
}, {
"id": "UDF0000003790",
"classCode": "INCIDENT",
"displayLabel": "drop-down-api-lab",
"name": "drop_down_api_lab_3790",
"fieldType": "TYPE_DROPDOWN",
"mandatory": false,
"editable": true,
"description": "Test case",
"options": [{
"label": "first",
"value": "1"
}, {
"label": "second",
"value": "2"
}],
"value": "1",
"defaultValue": "",
"selectedOption": {
"label": "first",
"value": "1"
}
}, {
"id": "UDF0000003791",
"classCode": "INCIDENT",
"displayLabel": "text-api-lab",
"name": "text_api_lab_3791",
"fieldType": "TYPE_TEXT",
"mandatory": false,
"editable": true,
"description": "Test case for text field",
"value": "request custom field - text-updated",
"defaultValue": "Test Text"
}, {
"id": "UDF0000003792",
"classCode": "INCIDENT",
"displayLabel": "multi line text-api-lab",
"name": "multi_line_text_api_lab_3792",
"fieldType": "TYPE_TEXTAREA",
"mandatory": false,
"editable": true,
"description": "Test case for multi line text",
"value": "text",
"defaultValue": "multi \nline \ntext"
}, {
"id": "UDF0000003793",
"classCode": "INCIDENT",
"displayLabel": "Numeric-api-lab",
"name": "numeric_api_lab_3793",
"fieldType": "TYPE_NUMBER",
"mandatory": false,
"editable": true,
"description": "numeric test case",
"value": "1",
"defaultValue": "1"
}, {
"id": "UDF0000003794",
"classCode": "INCIDENT",
"displayLabel": "checkbox-api-lab",
"name": "checkbox_api_lab_3794",
"fieldType": "TYPE_CHECKBOX",
"mandatory": false,
"editable": true,
"description": "test case for check box",
"options": [{
"label": "yes",
"value": "1"
}],
"value": "1",
"defaultValue": "0",
"selectedOption": {
"label": "yes",
"value": "1"
}
}, {
"id": "UDF0000003795",
"classCode": "INCIDENT",
"displayLabel": "Date-ap-lab",
"name": "date_ap_lab_3795",
"fieldType": "TYPE_DATE",
"mandatory": false,
"editable": true,
"description": "test case for date field",
"value": "2016-02-26T00:00:00+0000",
"defaultValue": "2016-02-26T00:00:00+0000"
}, {
"id": "UDF0000003796",
"classCode": "INCIDENT",
"displayLabel": "dateTime-api-lab",
"name": "datetime_api_lab_3796",
"fieldType": "TYPE_DATETIME",
"mandatory": false,
"editable": true,
"description": "test case for Date and time",
"value": "2016-02-26T12:13:00+0000",
"defaultValue": "2016-02-26T12:13:00+0000"
}],
"dueDate": "2016-08-17T13:51:00+0000",
"cc": "brocade@gmail.com, escalationmails@gmail.com",
"ticketArisedTime": "",
"createdUser": {
"loginName": "john.smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@gmail.com"
},
"category": {
"id": 1,
"name": "Urgency"
},
"alertIds": [100],
"reason": "Issue got fixed, hence moving to resolved",
"toEmail": "escalationmails@gmail.com",
"reOpenCount": 1,
"createdDate": "2016-07-25T07:12:19+0000",
"notes": "",
"serviceRestoreDate": "2016-08-17T13:51:00+0000",
"resolutionSummary": "",
"allowedStatus": [{
"id": "1",
"name": "New",
"reasonsEnabled": false,
"reasonsDefined": false
}, {
"id": "2",
"name": "Open",
"reasonsEnabled": true,
"reasonsDefined": true
}, {
"id": "3",
"name": "Pending",
"reasonsEnabled": true,
"reasonsDefined": true
}, {
"id": "5",
"name": "Closed",
"reasonsEnabled": true,
"reasonsDefined": true
}, {
"id": "6",
"name": "On Hold",
"reasonsEnabled": true,
"reasonsDefined": true
}],
"client": {
"id": 8,
"uniqueId": "client_8",
"name": "Brocade Lab",
"activated": true
},
"subCategory": {
"id": 4,
"name": "P1"
},
"sourcePolicyType": "AUTOINCIDENT",
"sourcePolicyTypeId": "21",
"updatedDate": "2016-08-11T13:50:18+0000",
"priorityUpdatedBy": {
"loginName": "john.smith",
"lastName": "Smith",
"firstName": "John",
"email": "johns.smith@gmail.com"
},
"priorityUpdatedDate": "2016-07-25T07:12:19+0000",
"statusUpdatedBy": {
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "SA",
"email": "escalationmails@gmail.com"
},
"statusUpdatedDate": "2016-08-11T13:50:18+0000",
"resolvedDate": "2016-08-11T13:50:18+0000",
"slaDetails": {
"slaPolicy": {
"id": 6,
"name": "P4_INCIDENT_SLA",
"timezone": {
"id": "19",
"name": "GMT",
"label": "GMT +05:30 India",
"code": "IST"
},
"businessSchedule": {
"id": 0,
"shiftType": 0,
"startTime": "10:00:00",
"endTime": "20:00:00",
"sunday": false,
"monday": true,
"tuesday": true,
"wednesday": true,
"thursday": true,
"friday": true,
"saturday": false
}
},
"resolutionTime": 491861,
"responseTime": 491834,
"responseBreach": false,
"resolutionBreach": false,
"responseBreachDate": "2016-07-25T08:12:19+0000",
"resolutionBreachDate": "2016-07-25T09:12:19+0000"
},
"policy": {
"id": 21,
"name": "All Alert Auto Incidents",
"policyType": "AUTO_INCIDENT_TO_ALERT",
"createdDate": "2016-07-24T09:02:38+0000",
"updatedDate": "2016-07-25T16:50:49+0000",
"executionOrder": 2,
"active": true
},
"source": "PORTAL",
"sourceEntityType": "ALERT",
"sourceEntityTypeId": "100",
"statusFlow": [{
"status": "New",
"timeSpent": 1492634,
"createdDate": "2016-07-25T12:42:19+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "Smith",
"firstName": "John",
"email": "john.smith@gmail.com"
}
}, {
"status": "Resolved",
"reason": "Resolving as fixed",
"notes": "resolution summary",
"timeSpent": 18,
"createdDate": "2016-08-11T19:19:33+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "smith",
"firstName": "john",
"email": "john@gmail.com"
}
}, {
"status": "Open",
"timeSpent": 27,
"reason": "Re-opening as per comments",
"createdDate": "2016-08-11T19:19:51+0000",
"updatedBy": {
"loginName": "john.smith",
"lastName": "smith",
"firstName": "john",
"email": "john@gmail.com"
}
}, {
"status": "Resolved",
"reason": "Problem identified and fixed",
"notes": "resolution summary",
"createdDate": "2016-08-11T13:50:18+0000",
"updatedBy": {
"id": "USR0000000018",
"loginName": "superadmin",
"lastName": "Admin",
"firstName": "SP",
"email": "sample@gmail.com"
}
}],
"businessImpact": {
"id": 10,
"name": "Impact 2",
"description": "Impact level 2"
},
"urgency": {
"id": 25,
"name": "Urgency 1",
"description": "Urgency level 1"
},
"attachedRequests": [{
"id": "SRQ0000001388"
},
{
"id": "SRQ0000001391"
},
{
"id": "SRQ0000001394"
},
{
"id": "SRQ0000001397"
}
],
"knowledgeArticleIds": [
25, 16
],
"attachedArticles": [{
"id": 25,
"subject": "Network Troubleshooting"
},
{
"id": 16,
"subject": "LAN Settings"
}
]
}