URL
GET https://{api-url}/api/v2/tenants/{tenantId}/incidents/{incidentId}/activitylogSample URLs
https://{api-url}/api/v2/tenants/client_4/incidents/INC0000001798/activitylog?startTs=2018-10-24T05:26:27 0000&endTs=2018-10-30T05:26:27 0000&isDescendingOrder=trueParameters
All parameters are optional:
| Field | Default Value | Description |
|---|---|---|
| startTs | Ticket created time | To retrieve activities performed on an incident within a certain duration, provide the start time and end time. startTs indicates the from date and time. Example: 2018-08-10T05:39:51 0000 |
| endTs | Current time | endTs indicates the to date and time. Example: 2018-08-25T10:20:15 0000 |
| isDescendingOrder | true | To list the data in a descending order (high to low), provide isDescendingOrder: true, otherwise provide false. By default, data is listed in descending order. Example: To arrange data from 30th Oct to 1st Oct, provide isDescendingOrder: true |
Notes
- (+) represents the next field and must be URL-encoded.
- Date format must be yyyy-MM-ddTHH:mm:ssZ (GMT).
Sample response
{
"results": [{
"activity": "Incident Updated notification sent by James",
"createdTime": "2018-10-29T07:17:13+0000",
"logType": "TICKET_NOTIFICATION",
"createdBy": {
"loginName": "James_Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"toList": "john.smith@myorganization.com",
"ccList": "network.admin@myorganization.com,support@myorganization.com"
},
{
"activity": "Incident "#INC0000001798 Sample Incident Network Storage" updated by James",
"htmlLog": ["<div class="ActivityLogDetails"></div><p>Identified On changed from 2018-10-31 00:00 to 2018-10-30 18:30:00</p>",
"<p>internal date and time changed from 2018-10-31 00:00 to 2018-10-30 18:30:00</p>"],
"createdTime": "2018-10-29T07:17:12+0000",
"logType": "TICKET",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"changeLog": [{
"attribute": "Identified On",
"oldValue": "2018-10-31 00:00",
"newValue": "2018-10-30 18:30:00"
},
{
"attribute": "internal date and time",
"oldValue": "2018-10-31 00:00",
"newValue": "2018-10-30 18:30:00"
}
]
},
{
"activity": "Internal Response "internal response" added by James for Incident "#INC0000001798 Sample Incident Network Storage"",
"htmlLog": ["<div class="PostReply"><span class="icon-comment"></span>internal response</div>"],
"createdTime": "2018-10-29T07:17:11+0000",
"logType": "TICKET_INTERNAL_RESPONSE",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
}
},
{
"activity": "Incident Created or Updated notification sent by Annie",
"createdTime": "2018-10-29T07:13:21+0000",
"logType": "TICKET_NOTIFICATION",
"createdBy": {
"loginName": "James",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"toList": "john.smith@myorganization.com",
"ccList": "network.admin@myorganization.com,support@myorganization.com"
},
{
"activity": "Incident "#INC0000001798 Sample Incident Network Storage" updated by James",
"htmlLog": ["<div class="ActivityLogDetails"><p class="AttributeName" > New response "Network storgae unavailable. The tape backup system is down." added.</p></div><p>Identified On changed from 2018-10-31 00:00 to 2018-10-30 18:30:00</p>",
"<p>internal date and time changed from 2018-10-31 00:00 to 2018-10-30 18:30:00</p>"],
"createdTime": "2018-10-29T07:13:18+0000",
"logType": "TICKET",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"changeLog": [{
"attribute": "Identified On",
"oldValue": "2018-10-31 00:00",
"newValue": "2018-10-30 18:30:00"
},
{
"attribute": "internal date and time",
"oldValue": "2018-10-31 00:00",
"newValue": "2018-10-30 18:30:00"
}
]
},
{
"activity": "Incident Created or Updated notification sent by James",
"createdTime": "2018-10-29T07:11:42+0000",
"logType": "TICKET_NOTIFICATION",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"toList": "john.smith@myorganization.com",
"ccList": "network.admin@myorganization.com,support@myorganization.com,superadmin@myorganization.com"
},
{
"activity": "Incident "#INC0000001798 Sample Incident Network Storage" updated by James",
"htmlLog": ["<div class="ActivityLogDetails"><p class="AttributeName" >Subject changed from Network Storgae to Network Storage in SJ Unavailable</p></div>"],
"createdTime": "2018-10-29T07:11:34+0000",
"logType": "TICKET",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com",
"phoneNumber": "800 123-1234"
},
"changeLog": [{
"attribute": "Subject",
"oldValue": "Network Storage",
"newValue": "Network Storage in SJ Unavailable"
}]
},
{
"activity": "Incident Created or Updated notification sent by James from <span style='font-weight:bold;'>Test(Custom)</span> integration",
"createdTime": "2018-10-25T06:26:29+0000",
"logType": "TICKET_NOTIFICATION",
"createdBy": {
"loginName": "James.Blake",
"lastName": "Blake",
"firstName": "James",
"email": "james.blake@myorganization.com"
},
"toList": "john.smith@myorganization.com",
"ccList": "network.admin@myorganization.com,support@myorganization.com,superadmin@myorganization.com"
},
{
"activity": "New Incident "#INC0000001798 Network Storage" created by OpsRamp API User from <span style='font-weight:bold;'>Test(Custom)</span> integration",
"createdTime": "2018-10-25T06:26:27+0000",
"logType": "TICKET",
"createdBy": {
"loginName": "opsramp_api_user",
"lastName": " ",
"firstName": "OpsRamp API User",
"email": "opsAdmin@myorganization.com"
}
}
],
"totalResults": 9,
"pageSize": 9,
"nextPage": false,
"startDate": "2018-10-24T05:26:27+0000",
"endDate": "2018-10-30T05:26:27+0000",
"descendingOrder": true
}