Get problem custom form

URL

GET https://{api-url}/api/v2/tenants/{tenantId}/problems/customForm

Sample URLs

https://{api-url}/api/v2/tenants/client_8/problems/customForm

https://{api-url}/api/v2/tenants/msp_6/problems/customForm

Learn how to create a custom form.

Status code

200 OK

Note

Identify if the field is either a custom default field: customField: false/true.

customField: True indicates the field is a custom field
customField: False indicates the field is a default field

Sample response

[{
		"id": "95",
		"classCode": "PROBLEM",
		"displayLabel": "Subject",
		"name": "subject",
		"fieldType": "TYPE_TEXT",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "96",
		"classCode": "PROBLEM",
		"displayLabel": "Description",
		"name": "impact",
		"fieldType": "TYPE_TEXTAREA",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "97",
		"classCode": "PROBLEM",
		"displayLabel": "Requested by",
		"name": "requester",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "98",
		"classCode": "PROBLEM",
		"displayLabel": "Assignee Group",
		"name": "assigneeGroup",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "99",
		"classCode": "PROBLEM",
		"displayLabel": "Assign To",
		"name": "assignedTo",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "100",
		"classCode": "PROBLEM",
		"displayLabel": "Resources",
		"name": "devices",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "101",
		"classCode": "PROBLEM",
		"displayLabel": "Category",
		"name": "entityCategory",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "102",
		"classCode": "PROBLEM",
		"displayLabel": "Sub Category",
		"name": "subCategory",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "103",
		"classCode": "PROBLEM",
		"displayLabel": "Priority",
		"name": "priority",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "104",
		"classCode": "PROBLEM",
		"displayLabel": "Root Cause",
		"name": "rootCause",
		"fieldType": "TYPE_TEXTAREA",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "105",
		"classCode": "PROBLEM",
		"displayLabel": "Work Around",
		"name": "workaround",
		"fieldType": "TYPE_TEXTAREA",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "106",
		"classCode": "PROBLEM",
		"displayLabel": "Application",
		"name": "application",
		"fieldType": "TYPE_TEXTAREA",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "107",
		"classCode": "PROBLEM",
		"displayLabel": "Known Issue",
		"name": "isKnownIssue",
		"fieldType": "TYPE_CHECKBOX",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "108",
		"classCode": "PROBLEM",
		"displayLabel": "Knowledge Articles",
		"name": "knowledgeArticleIds",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "109",
		"classCode": "PROBLEM",
		"displayLabel": "Attach Change Request",
		"name": "changeRequest",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "UDF0000000018",
		"classCode": "PROBLEM",
		"displayLabel": "Problem type",
		"name": "Level of severity of problem",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "Category",
		"options": [{
				"label": "Severity",
				"value": "1"
			},
			{
				"label": "Critical",
				"value": "2"
			}
		],
		"defaultValue": "0",
		"customField": true
	},
	{
		"id": "110",
		"classCode": "PROBLEM",
		"displayLabel": "Cc",
		"name": "cc",
		"fieldType": "TYPE_TEXT",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "UDF0000000017",
		"classCode": "PROBLEM",
		"displayLabel": "Problem Summary",
		"name": "problem_category_17",
		"fieldType": "TYPE_TEXT",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": true
	}
]