Get incident custom form

URL

GET https://{api-url}/api/v2/tenants/{tenantId}/incidents/customForm

Sample URLs

https://{api-url}/api/v2/tenants/client_8/incidents/customForm

https://{api-url}/api/v2/tenants/msp_6/incidents/customForm

Learn how to create a custom form.

Status code

200 OK

Note

Identify if the field is either a custom default field: customField: false/true.

customField: True indicates the field is a custom field
customField: False indicates the field is a default field

Sample response

[{
		"id": "36",
		"classCode": "INCIDENT",
		"displayLabel": "Subject",
		"name": "subject",
		"fieldType": "TYPE_TEXT",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "37",
		"classCode": "INCIDENT",
		"displayLabel": "Description",
		"name": "impact",
		"fieldType": "TYPE_TEXTAREA",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "38",
		"classCode": "INCIDENT",
		"displayLabel": "Requested by",
		"name": "requester",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "39",
		"classCode": "INCIDENT",
		"displayLabel": "Assignee Group",
		"name": "assigneeGroup",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "40",
		"classCode": "INCIDENT",
		"displayLabel": "Assign To",
		"name": "assignedTo",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "41",
		"classCode": "INCIDENT",
		"displayLabel": "Resources",
		"name": "devices",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "42",
		"classCode": "INCIDENT",
		"displayLabel": "Category",
		"name": "entityCategory",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "43",
		"classCode": "INCIDENT",
		"displayLabel": "SubCategory",
		"name": "subCategory",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "46",
		"classCode": "INCIDENT",
		"displayLabel": "Priority",
		"name": "priority",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": true,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "48",
		"classCode": "INCIDENT",
		"displayLabel": "Due Date",
		"name": "dueDate",
		"fieldType": "TYPE_DATETIME",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "49",
		"classCode": "INCIDENT",
		"displayLabel": "Attach Problem/Change Request",
		"name": "attachTicket",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "50",
		"classCode": "INCIDENT",
		"displayLabel": "Attach Incident",
		"name": "parentTicket",
		"fieldType": "TYPE_PICKLIST",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "51",
		"classCode": "INCIDENT",
		"displayLabel": "To",
		"name": "toEmail",
		"fieldType": "TYPE_TEXT",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "52",
		"classCode": "INCIDENT",
		"displayLabel": "Cc",
		"name": "cc",
		"fieldType": "TYPE_TEXT",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "",
		"customField": false
	},
	{
		"id": "UDF0000000006",
		"classCode": "INCIDENT",
		"displayLabel": "Issue Type",
		"name": "spleveldropbox_6",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "Issue Type ",
		"options": [{
				"label": "Bug",
				"value": "Bug"
			},
			{
				"label": "Task",
				"value": "Task"
			},
			{
				"label": "New Feature",
				"value": "New Feature"
			},
			{
				"label": "Improvement",
				"value": "Improvement"
			},
			{
				"label": "Production Issue",
				"value": "Production Issue"
			}
		],
		"defaultValue": "",
		"customField": true
	},
	{
		"id": "UDF0000000004",
		"classCode": "INCIDENT",
		"displayLabel": "NE_Department",
		"name": "ne_department_4",
		"fieldType": "TYPE_DROPDOWN",
		"mandatory": false,
		"editable": true,
		"description": "NE_Department",
		"options": [{
				"label": "General",
				"value": "2"
			},
			{
				"label": "CBU-Windows",
				"value": "3"
			},
			{
				"label": "CBU-RSA Projects",
				"value": "6"
			},
			{
				"label": "Smart Escalate",
				"value": "7"
			},
			{
				"label": "MSP Tools",
				"value": "8"
			}
		],
		"defaultValue": "",
		"customField": true
	},
	{
		"id": "UDF0000000016",
		"classCode": "INCIDENT",
		"displayLabel": "Information",
		"name": "Previous incident info",
		"fieldType": "TYPE_TEXT",
		"mandatory": false,
		"editable": true,
		"description": "",
		"defaultValue": "Info",
		"customField": true
	}
]